Front Office Manager

Join TUI Hotels & Resorts as a Front Office Manager in TUI BLUE Manar hotel in Tunisia , where you will be responsible for overseeing the daily operations of the Front Office Department, managing and developing the reception team, ensuring efficient check-in and check-out procedures, supervising reservations and guest relations, and maintaining the highest standards of service quality and guest satisfaction. You will also work closely with other departments to ensure a smooth and memorable guest experience.

Due to local employment restrictions we may only consider local candidates who already have the right to live and work in Tunisia.

We welcome applications until 20th of November 2026.

About Our Offer

- A competitive salary package with additional benefits. - Meals and soft drinks provided during working hours. - Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons to support your personal and professional growth. - Contract provided in accordance with local legislation and entity of employment. Shape your career with development opportunities tailored to your unique skills and ambitions. - Collaborate with colleagues from diverse cultures, work on international projects, and build a global professional network.

About The Job

- Leading and overseeing all Front Office operations, ensuring smooth daily operations and the consistent delivery of TUI BLUE service standards. - Managing, motivating and developing the Front Office team, ensuring effective communication, team engagement and high performance. - Supervising guest arrivals and departures, ensuring efficient check-in and check-out procedures and delivering a warm, personalised welcome to all guests. - Overseeing reservations, room allocations and occupancy management, ensuring accuracy, optimal room utilisation and operational efficiency. - Ensuring excellent guest relations and satisfaction, acting as a key point of contact for guests, handling feedback and resolving complaints professionally and efficiently. - Coordinating closely with Housekeeping, Maintenance, Food & Beverage and other departments to ensure seamless operations and a consistent guest experience. - Monitoring Front Office performance and administrative procedures, ensuring compliance with hotel policies, operating standards and reporting requirements. - Driving service quality and continuous improvement, identifying opportunities to enhance the guest experience and improve departmental performance.

About You

- Previous experience in Front Office operations is mandatory, with proven experience in a supervisory or managerial position preferred. - Strong leadership and team management skills, with the ability to motivate, develop and guide a team towards achieving departmental objectives. - Excellent communication and interpersonal skills, with a professional, approachable and guest-oriented attitude. - Strong organisational and problem-solving skills, with the ability to manage multiple priorities and make effective decisions under pressure. - Proven ability to handle guest complaints and resolve conflict situations calmly, professionally and efficiently. - Excellent customer service mindset, with a strong commitment to maintaining high standards of guest satisfaction. - Good knowledge of Front Office procedures, reservation systems and hotel operations. - Practical experience and good command of Lightresa and Opera Cloud systems are essential. - You must be fluent in French and in English both written and verbal, good communication skills in German is an advantage.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

- A competitive salary package with additional benefits. - Meals and soft drinks provided during working hours. - Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons to support your personal and professional growth. - Contract provided in accordance with local legislation and entity of employment. Shape your career with development opportunities tailored to your unique skills and ambitions. - Collaborate with colleagues from diverse cultures, work on international projects, and build a global professional network. - Leading and overseeing all Front Office operations, ensuring smooth daily operations and the consistent delivery of TUI BLUE service standards. - Managing, motivating and developing the Front Office team, ensuring effective communication, team engagement and high performance. - Supervising guest arrivals and departures, ensuring efficient check-in and check-out procedures and delivering a warm, personalised welcome to all guests. - Overseeing reservations, room allocations and occupancy management, ensuring accuracy, optimal room utilisation and operational efficiency. - Ensuring excellent guest relations and satisfaction, acting as a key point of contact for guests, handling feedback and resolving complaints professionally and efficiently. - Coordinating closely with Housekeeping, Maintenance, Food & Beverage and other departments to ensure seamless operations and a consistent guest experience. - Monitoring Front Office performance and administrative procedures, ensuring compliance with hotel policies, operating standards and reporting requirements. - Driving service quality and continuous improvement, identifying opportunities to enhance the guest experience and improve departmental performance. - Previous experience in Front Office operations is mandatory, with proven experience in a supervisory or managerial position preferred. - Strong leadership and team management skills, with the ability to motivate, develop and guide a team towards achieving departmental objectives. - Excellent communication and interpersonal skills, with a professional, approachable and guest-oriented attitude. - Strong organisational and problem-solving skills, with the ability to manage multiple priorities and make effective decisions under pressure. - Proven ability to handle guest complaints and resolve conflict situations calmly, professionally and efficiently. - Excellent customer service mindset, with a strong commitment to maintaining high standards of guest satisfaction. - Good knowledge of Front Office procedures, reservation systems and hotel operations. - Practical experience and good command of Lightresa and Opera Cloud systems are essential. - You must be fluent in French and in English both written and verbal, good communication skills in German is an advantage.