Knowledge capture loop in the service desk

Overview

Track: AIOps Lab Reference: REF-AIOPS03

PFE internship offered as part of UPTech's AIOps Lab. Only the project title and reference are provided in the PFE Book.

Project

Knowledge capture loop in the service desk

(No additional project objectives or technical details are provided beyond the title.)

Program context & expectations • Hybrid working mode; 3–6 month duration starting February 2027. • Internship is unpaid. • Delivery process: 8 two-week sprints, with milestones at weeks 1–2 (charter), 4 (first production), 8 (pilot), 12 (go-live) and 13–17 (measurement and hand-over). • Documentation-first (LaTeX report from week 1), AI onboarding in week 1, mentoring program.

Application process (shared) • Apply through the web form only and choose this project (REF-AIOPS03). • Deadline: 25 November 2026. • Short mission by e-mail end of November; reply within 7 days. Interview in December. Start in February 2027. • E-mail or LinkedIn applications are not considered.

Notes

No project-specific deliverables, technical stack, or required documents are listed in the source beyond the shared program details.

Knowledge capture loop in the service desk

(No additional project objectives or technical details are provided beyond the title.)

Program context & expectations • Hybrid working mode; 3–6 month duration starting February 2027. • Internship is unpaid. • Delivery process: 8 two-week sprints, with milestones at weeks 1–2 (charter), 4 (first production), 8 (pilot), 12 (go-live) and 13–17 (measurement and hand-over). • Documentation-first (LaTeX report from week 1), AI onboarding in week 1, mentoring program.

Application process (shared) • Apply through the web form only and choose this project (REF-AIOPS03). • Deadline: 25 November 2026. • Short mission by e-mail end of November; reply within 7 days. Interview in December. Start in February 2027. • E-mail or LinkedIn applications are not considered.

Notes

No project-specific deliverables, technical stack, or required documents are listed in the source beyond the shared program details.