Tunisia Technical Service Engineer

Role Purpose Ensure reliable deployment, support, and performance of residential and C&I PV and ESS systems. Key Responsibilities 1. Providing Product training to Service partners on residential and C&I PV and ESS systems. 2. Provide after-sales service for key customers related to residential and C&I PV and ESS systems through telephone and email to achieve good customer satisfaction. 3. Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery. 4. Support line manager to oversee residential and C&I PV and ESS systems support operations and handle escalation inquiries raised, work experience in low voltage and High voltage. 5. Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs. 6. Perform basic O&M by monitoring systems remotely and basic warranty work. 7. Conduct product testing fault diagnosis and repairs at the workshop. 8. Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high-quality solutions to customers’ issues. 8. Continuously develop knowledge of all relevant products and services. 9. Communicate with the management, sales team and customers to support the business development. Degree Bachelor's degree in electrical engineering, Renewable Energy, or a related field Skills & Requirements 1. 2+ years of technical support and product maintenance experience 2. Excellent communication skills (written and verbal) in English, with ability to communicate effectively in local languages as needed 3. Professional customer service skills, with expertise in telephone support 4. Strong problem-solving and analytical abilities 5. Proven organizational and time management skills, with ability to handle multiple tasks simultaneously 6. Arabic / French language proficiency required. Experience Minimum 2 to 3 years in Service support role or equivalent role

Employment type : Full-time | Seniority level : Mid-Senior level