Technical Support Engineer

Responsibilities: - Provide technical support and maintenance services to clients, ensuring the optimal performance of their systems. - Troubleshoot and resolve issues related to Intelligent traffic system and ANPR both remotely and on-site. - Handle multiple support requests simultaneously, prioritizing tasks based on urgency and impact. - Collaborate with internal teams and external partners to coordinate resolution efforts and escalate complex issues when necessary. - Document support activities, including issue diagnosis, troubleshooting steps, and resolution outcomes. - Conduct regular system inspections and audits to identify potential issues and proactively address them. - Deliver technical training and knowledge sharing sessions to clients and internal teams as needed. - Stay up-to-date with the latest developments in Hikvision Products and Solutions and maintain strong product knowledge.

Requirements: - Bachelor's degree in Engineering. - Minimum of 3 years of experience in technical support in electronic security (CCTV, Access Control and related fields). - Extensive training experience. - Strong knowledge of Hikvision products and solutions. - Knowledge of traffic solutions and ANPR systems. - Familiarity with AI technologies will be an added advantage. - Ability to work independently with minimal supervision, while also collaborating effectively with team members and other stakeholders. - Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely. - Exceptional troubleshooting skills, with a systematic approach to problem-solving. - Proven ability to handle multiple issues simultaneously and prioritize tasks effectively. - Strong coordination and interpersonal skills, with the ability to work effectively across different teams and departments.

- Provide technical support and maintenance services to clients, ensuring the optimal performance of their systems. - Troubleshoot and resolve issues related to Intelligent traffic system and ANPR both remotely and on-site. - Handle multiple support requests simultaneously, prioritizing tasks based on urgency and impact. - Collaborate with internal teams and external partners to coordinate resolution efforts and escalate complex issues when necessary. - Document support activities, including issue diagnosis, troubleshooting steps, and resolution outcomes. - Conduct regular system inspections and audits to identify potential issues and proactively address them. - Deliver technical training and knowledge sharing sessions to clients and internal teams as needed. - Stay up-to-date with the latest developments in Hikvision Products and Solutions and maintain strong product knowledge. - Bachelor's degree in Engineering. - Minimum of 3 years of experience in technical support in electronic security (CCTV, Access Control and related fields). - Extensive training experience. - Strong knowledge of Hikvision products and solutions. - Knowledge of traffic solutions and ANPR systems. - Familiarity with AI technologies will be an added advantage. - Ability to work independently with minimal supervision, while also collaborating effectively with team members and other stakeholders. - Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely. - Exceptional troubleshooting skills, with a systematic approach to problem-solving. - Proven ability to handle multiple issues simultaneously and prioritize tasks effectively. - Strong coordination and interpersonal skills, with the ability to work effectively across different teams and departments.